Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
For purchases made through our website, we offer Cash on Delivery (COD) across Bangladesh, with no advance payment required.

For orders placed through our social media pages, only the delivery charge is collected in advance, while the product price is paid via Cash on Delivery.

Can I change or cancel my order after placing it?
You can request to change or cancel your order only if it has not been shipped yet. We recommend contacting us within 12 hours of placing your order to ensure we can process your request.

Do you have any current offers?
Yes! We currently have several exciting offers:

• 15–40% flat discount on selected products
• Free delivery when you purchase 3 or more products together
• Give us an honest review on our Facebook Page about any product purchased from us, and get free delivery on your next order

Shipping & Delivery

Do you deliver across Bangladesh?
Yes! We offer Cash on Delivery across Bangladesh.

How long does delivery take?
Delivery typically takes 3–5 business days depending on your location. Dhaka orders may arrive sooner.

How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS or email. You can also visit our Track Order page for updates.

Products & Warranty

Do your products come with a warranty?
Yes! All our products come with a 12-month warranty. For warranty-related concerns, please contact us with your order details and the issue you are experiencing.

Do you sell both men's and women's watches and accessories?
Yes! We offer Men's Watches, Ladies' Watches, Men's Accessories, and Women's Accessories.

Returns & Exchanges

What is your return policy?
Once an order has been confirmed, it cannot be cancelled or changed after shipment.

If a parcel is returned to us for any reason, the customer must pay the return charge, which is equivalent to the applicable delivery charge.

We strongly recommend checking your product carefully while the delivery person is still present. Please make sure you have received the correct product and that it is in satisfactory condition. Complaints made after the delivery person has left will not be accepted.

What should I do if there is an issue with my product upon delivery?
If you notice any issue with your product, please contact our official number immediately while the delivery person is still present.

📞 Official Number: 01710553129/01410252211

Contact Us

Still have questions? We're happy to help!

📧 orveniqbd@gmail.com
📞 01410252211/01710553129
📍 Uttara, Dhaka, Bangladesh